Frequently Asked Questions (FAQ) - Everardo Keeme Photography

Frequently Asked Questions (FAQ)

DO YOU PROVIDE THE DIGITAL NEGATIVES OR RAW FILES?

Short answer is, No. I grew up in my Grandmother’s restaurant and neither her or I would ever serve you raw food. I do not provide RAW (unprocessed) files from our shoots because I believe in delivering a finished product. In fact, my team and I are often shooting with the end (post-produced) product in mind. However, on rare occasion (see what I did there), I may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

CAN I SHARE MY PHOTOS ON INSTAGRAM OR FACEBOOK OR OTHER SOCIAL MEDIA SITES?

I am happy to provide copies of your images that can be shared on social media sites BUT you do not have permission or rights to edit an image in anyway without written permission from Everardo Keeme Photography. Contact us and we would be happy to explain.

HOW MANY IMAGES DO YOU DELIVER ON THE IMAGE DOWNLOAD?

It really depends on the event and don’t be fooled by photographers who promise to give you a certain amount. I strive for quality, not quantity. My cameras are capable of taking 14 images per second, you can see how quickly that can add up, but do you really need that many? For a 1 hour headshot session I might take up to 10-20 images because of posing, clothing, hair styles, backdrop, etc. For regular events I can take up to 60-80 images per hour of coverage. For the Phoenix Open, I can take up to 3000 images per day, but that’s a very unique event and situation. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events or activities needing to be captured.

CAN I PRINT MY PHOTOS?

I may provide a Print Release giving you the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Everardo Keeme Photography. This is explained in detail in our contracts and on my Copyright page

WHAT SIZE CAN WE PRINT OUR PHOTOS UP TO WITH OUR FULL RESOLUTION IMAGE DOWNLOAD?

In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. For pricing on these services, please contact my studio manager.

DO YOU BACK UP OUR IMAGES? HOW CAN WE ENSURE THAT OUR IMAGES WON’T BE LOST?

Knock on wood. I have never lost an image from an event. I follow a specific workflow for each of our events. During the event, I may use multiple memory cards. Memory cards can and will fail at some point. So, in case a memory card or camera is damaged there is always the chance that some images could be lost however, not from an entire event. Images are backed up to other sources throughout the event. This leaves one copy on the memory cards and creates another copy on an external hard drive. After each day of an event, I back up the memory cards to a local computer. Once the images are edited, I upload the images to an online location. Within days of completion of the event, the images will be saved on 3-4 locations for safe keeping. Online images are available for up to 90-days. A fee will be charged to recover images from archives

WHAT IF I LOSE MY IMAGES?

Most of my sessions include a limited online backup of 30-90 days. Beyond that there is a $50 replacement charge to recreate your online gallery after the event has been archived. I strongly suggest you make at least one copy of the download when you receive it from us.

LEGAL + BUSINESS INSURANCE QUESTIONS

WHAT RIGHTS DO I HAVE WITH MY IMAGES?

I may provide a Print Release giving you the right to reprint images whenever you want. However, you may not edit, alter or sell your images for profit or publish your images without the written consent of Everardo Keeme Photography. This is explained in detail in our contracts and on my Copyright page

DO YOU HAVE LIABILITY INSURANCE?

Yes. Many venues require the photographer to have Liability Insurance. So before hiring another photographer, make sure they are insured! Download our “6 THINGS YOU NEED TO LOOK FOR WHEN YOU HIRE AN EVENT PHOTOGRAPHER”

PAYMENT AND TAX QUESTIONS

DO YOU DO ANY WORK FOR TRADE OR IN-KIND DONATIONS?

Yes, I love working with charity organizations. This is budgeted throughout the year though, and often times even when trading my products and services for yours, I still have some overhead expenses (I wish I could pay SRP, Verizon and Cox with photo credit but they won’t accept that) Simply contact my studio manager and we’ll see if we can help.

HOW DO I RESERVE YOU FOR MY DATE?

All dates are reserved once we receive your signed contract and deposit.

WHAT IF WE EXCEED OUR CONTRACTED TIME FOR OUR EVENT?

Standard rates apply for overtime. Overtime rates will be set in your contract

IS THERE AN ADDITIONAL FEE IF WE PAY VIA CREDIT CARD?

No, but I sometimes extend discounts if you prefer other payment methods.

IF WE CANCEL THE EVENT, WILL WE RECEIVE OUR RETAINER FEE BACK?

No. Retainer fees are used to reserve your date.

ARE THERE TRAVEL FEES ASSOCIATED WITH THE SHOOT(S)?

All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees: Outside of the Phoenix, AZ metro area (Tucson, Flagstaff) – $100 flat fee All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.

WHY DO YOU CHARGE TRAVEL FEES?

The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. This is time for which I have to compensate my team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

DO YOU OFFER ANY DISCOUNTS ON WEEKDAY EVENTS OR EVENTS DURING THE OFF-SEASON?

I do not offer discounts on off-season events. As you may know, event season is almost year round here in sunny Phoenix. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday events as all of the costs (travel, equipment, associate and assistant photographer rates, etc.) associated with the event remain the same.

IF I PAY FOR MY PACKAGE IN CASH WILL WE BE ABLE TO AVOID PAYING SALES TAX OR RECEIVE A DISCOUNT?

Unfortunately, photographers in Arizona are required to collect sales tax on the service and the product unlike in other states. (Yeah we’re not a fan of the Arizona Department of Revenue statues either) Collecting in cash does not exempt a photography studio from paying Arizona sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within Arizona State Law if your organization is a 501c3

I'LL HELP YOU FIND THE RIGHT PHOTOGRAPHER

Some photographers claim to do it all, I won't, I want to make sure you get the photographer you need. Let's chat and see if I can help, if not, then I'm happy to refer other great photographers in the area.

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